I called Goodness Insurance and my call was very promptly answered by Tom. I explained that I would like to receive an estimate for auto insurance. Tom very cordially solicited the pertanant information. He was very friendly, engaging to talk with, competent, and informative. He was very pleasant while I asked him questions pertaining to my options and needs. Interacting with him was as comfortable as discussing matters with my own close family members. I'm going to do business with him 'because of' the comfortable, yet constructive, interaction and engagement with him. I don't know if I may save a few dollars by shopping elsewhere, but I do know that his personableness is more desirable to me than possibly saving a few dollars in the long-term. Thanks Tom. I'm actually happy that the other agent I called did not return my call. If you want a capable, personable, intelligent, agent ..go with Tom. I personally think you'll be glad you did. Eddie C.